Terms & Conditions

Customer Care

Here at Vaile we choose to do things a little different.

Customer satisfaction is our uppermost important factor, without you we would not have a business but at Vaile we choose to go by….

The customer is not always right.

95% of our customers are genuine but there is always 5% that expect a whole lot more then what it’s worth.

We are a homebased business and our products are handmade with love and dedication. We strive to produce high quality pieces but please keep in mind nothing is perfect.

Although we will do our best and work with you to resolve any problem that may come up, we will stand by our strict policies to protect our small business.

                   Privacy & Safety

Vaile wants you to feel confident using our website. In order to gain your confidence Vaile's Website Privacy Statement has been included online so as to provide you with a clear indication of how Vaile complies with privacy legislation.

Respecting Your Internet Privacy

Your privacy is important to Vaile. If you visit an area of the Vaile's Website to which you are not required to log on in order to read, browse or download information, Vaile's systems may record the date and time of your visit, the pages visited and any information downloaded. Vaile's systems will not record any information that would identify you personally without your consent.

Any personal information that you submit to Vaile through the Website will only be used for the following purposes:

  • Information obtained to assist in managing client and business relationships.

If you complete an online registration form on a Vaile Website, the information that you enter into the form will only be collected if you actually submit the form (by post, in person or via the Internet). Vaile may also use the information collected to notify you about changes to our Websites, and to inform you of services, opportunities and special events that Vaile believes that you'll find valuable. From time to time we may also use the information to send you information about us, our related companies and possibly about third parties (we will send such information directly to you - your information will not be provided to third parties without your consent). To facilitate our efficient use of your information, and to provide you with the best PR services and/or opportunities, it may sometimes be necessary for Vaile to disclose your information to third parties. However, this disclosure will only occur in the following circumstances...

Where required by Law

In certain circumstances we may be required by law to disclose your personal information, for example, where a Court orders disclosure, or subpoenaed in relation to third party litigation. We also reserve the right to choose to disclose your information to law enforcement agencies in circumstances described in the National Privacy Principles and other applicable laws and regulations, including for the purpose of investigating alleged contraventions of the law.

With your Consent

Other than as outlined above, we will endeavor to provide you with notice (which may occur via your nominated e-mail) when we wish to provide personal information about you to third parties, and provide you with the opportunity to choose not to share that information. By visiting this site you are agreeing with and consenting to the practices described in this Privacy Statement. Should you not agree with this Privacy Statement you should cease using the Website immediately. This Privacy Statement may be updated from time to time as the Website and its content develops and matures. We encourage you to check this Privacy Statement regularly.


Vaile uses "cookies" to enable its Website to interact with your browser so as to provide you with better service and a more effective Website. "Cookies" are small pieces of information stored by your browser on your computers hard drive. Cookies are used to maintain session information between your browser and Vaile's application, and are required for Vaile's application to operate. The Vaile web server can later retrieve these cookies if you visit again. Vaile allocates a cookie to each Internet browser that visits its Website. This cookie does not allow Vaile to collect personally identifiable information about you. Vaile's web server uses this cookie.

To allocate a unique identification number to your Internet browser;

To identify pages you have accessed on the Vaile Website to determine if you have previously visited that Website. If you wish to make full use of the Vaile Website, you should configure your browser to accept cookies. Vaile's Website also uses cookies for its secure services such as its online payment and registration. It is necessary for you to configure your browser to accept cookies if you wish to use these services.

IP Address

Vaile's web servers gather your IP address to help diagnose problems with our service, to administer our site, and to gather broad demographic information. Demographic information is gathered in aggregate only and cannot be traced to an individual user.

User Feedback

Vaile welcomes ideas and feedback from you about all aspects of the Site. Vaile stores feedback that users send to us. This feedback is used to administer and refine Vaile's service, and, at times, may be shared with Vaile's partners either in aggregate form or with specific identifying characteristics (eg, email address, name) removed. We may also use the information and ideas you send us to improve or promote the site, but we will not publish your name in association with any information you provide without contacting you and gaining your permission


Our site provides users the opportunity to opt-out of receiving communications from us.

Delete/Unsubscribe Information

Vaile is not responsible for removing information from third-party lists.

Change/Modify Information

To change or modify information previously provided, contact us at enquiries@vaile.com.au


This website has been compiled by Vaile and content provided is for information purposes only. While care has been taken in its preparation, Vaile does not guarantee or warrant the reliability, accuracy or currency of the information. Information should not be used without checking appropriate sources and/or obtaining professional advice where required. Vaile will not be held liable for any loss, damage, cost or expense incurred from the use of information provided.

Wholesale Inquiries

Looking to stock your store with something a little different and unique? We do have a wholesale option available pending approval.  

We would require you to send us through an email with a few things.... 

Your Name 

Trading name 





Website (if you have one) 

How many products you wish to purchase? (there is a minimum buy of 10) 

And a little background info about your business, nothing fancy just an introduction of what your business is about. 

Once received we will notify you by email of our decision within 2-3 business days.  

All branches will be 600mm in length, thickness of branches will vary.  If you would like the length of the branch to be bigger or smaller, please email the measurements you require to enquiries@vaile.com.au (please note postage and packaging will be more expensive for larger pieces) 

You can request if you would like them... 

Raw or sealed 

Holes drilled for cord to hang, or no holes at all  

Please note all wholesale purchases for branches will come uncorded. As shop fittings have different regulations, I will leave it up you to decide the length you would like to hang the product and apply cord/rope as you would like. Vaile will supply cord/rope at an additional cost if requested and will come in a neutral colour.  

Product Safety

Vaile takes no responsibility if hung incorrectly, or if the cord/rope has been tied incorrectly and comes undone if you tie it yourself.  All knots are tied strongly and glued by us . Its the customers responsibility to provide their own hooks. Vaile will not be held responsible if incorrect hooks are used or assembled incorrectly.

Once order has left the care of Vaile, Vaile no longer assumes any responsibility for any loss or damage thereto.

If collecting your order from Vaile, you assume liability for the order once it leaves the possession of Vaile. Vaile will not be held liable for any loss or damage following collection.

If shipping your order, Vaile takes all due care to ensure orders are packed as safely as possible for the journey, but will not be held liable for any breakages or missing packages once the order leaves Vaile’s possession.


Please be aware that the crystals in the photos are placed loosely in the geo hangers, meaning if they are placed incorrectly, they can fall out and break.

When you receive your crystal hanger, it will be your responsibility to place the crystals correctly as they will be packed separately to avoid breakage.

Vaile takes no responsibility if the crystals fall out and break once you have received your piece.

Crystals may be glued into place with care and proper research if you desire.


Payment Methods

- Credit / Debit Cards